Privacy Policy

Last modified on September 9th, 2019

QuickDesk is committed to the confidentiality and security of any personal information that you provide us with. When accessing our website, services and/or products, you may be required to give us certain information. This privacy statement describes the conduct and practices of QuickDesk as it applies to all our clients and visitors.

  1. User Information
    • QuickDesk collects User Information when you use QuickDesk solutions, products and/or services, when you visit our web pages or micro site web pages.
    • ”User Information” means any information that may be used to identify an individual or entity, including, but not limited to:
      • Identification data (for example, first and last name, email address, home, postal or other physical address, e-mail address, mobile phone number, telephone number, other contact information, title, birth date, gender, personal interests, other information needed to provide a service you requested;
      • Electronic identification data (for example, IP addresses, cookies phone information, country information and network information;
      • Payment related information;
      • Survey results;
      • Information about your usage of and interaction with QuickDesk’ website, solutions, products and/or services including computer and connection information, device capability, bandwidth, statistics on page views, and traffic to and from our websites;
      • Solutions, products and/or services ordered and delivered;
      • List of your contacts;
      • Your user profile including your username and password;
      • If you give us your username and password for other email accounts where you have provided this to us and requested us to search for your friends on QuickDesk (Please note that QuickDesk does not retain this information or use it for any other purpose);
      • Correspondence between you and QuickDesk
      • Traffic data (data processed for the purpose of the conveyance of communications or the billing thereof, including, but not limited to, the duration of the call, the number calling and the number called);
      • Transaction data including without limitation, data relating to the consumption, top-up, expiry and transfer of credits;
      • Business financial information; and
      • Any content that is required by any applicable laws or regulatory authorities.
    • When you browse our website, you do so anonymously, unless you have previously indicated that you wish QuickDesk to remember your login and password. Like many other commercial website, the QuickDesk website may use a standard technology called a “cookie” to collect information about how you use the site. The Company may store and access such “cookies” on your computer. Making use of this technologies necessary for using The Service. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. We set a persistent cookie to store your preferences. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. If you reject cookies, you may still use our site, but your ability to use some areas of our site, will be limited. The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site.
    • QuickDesk collects certain User Information when you register with QuickDesk for QuickDesk account, when you use certain QuickDesk solutions, products and/or services, when you ask to be included in an email or other mailing list, or when you submit User Information to QuickDesk for any other reason. From time to time, QuickDesk receives User Information from business partners and vendors. QuickDesk only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Privacy Policy and applicable laws.
    • Access to certain QuickDesk web pages may require a username and a password. The use of the web pages, information or programs downloadable from those sites, and solutions, product and/or services available from QuickDesk’s web pages shall be governed by the Terms of Use and this Privacy Policy. Unless you request deletion of User Information as specified below, User Information may be retained by QuickDesk to verify compliance with the Terms of Use and this Privacy Policy, log software licenses granted, to track software, solutions, product and/or services downloaded from those web pages, or track usage of other applications, solutions, product and/or services available on those web pages.
    • When you use QuickDesk applications, you may be asked to import your leads / contacts information. A copy of your contacts will be stored on our servers and will be used strictly for your own sales activities.
    • You may have the right to access and, if necessary, to rectify your User Information.
  2. Notice
    • When User Information is collected, we will inform you at the point of collection the purpose for the collection.
    • QuickDesk will not transfer User Information to third parties without your consent, except under the limited conditions described under the discussion entitled “Information Sharing and Disclosure” below.
    • If you choose to provide us with User Information, we may only transfer that information, within QuickDesk or to QuickDesk’s third party service providers with your permission.
    • Upon receiving your permission, we may transfer your information across borders and from your country or jurisdiction to other countries or jurisdictions around the world.
  3. Opt-Out Policy
    • We will always give you the opportunity to “opt out” of receiving direct marketing or market research information. This means we assume you have given us your consent to collect and use your information in accordance with this Privacy Policy unless you take affirmative action to indicate that you do not consent, for instance by
      • clicking or checking the appropriate option or box at the point of collection; or
      • by e-mailing us at [email protected]
    • In some cases, when applicable, we will provide you with the opportunity to “opt in.” This means we will require your affirmative action to indicate your consent before we use your information for purposes other than the purpose for which it was submitted.
    • QuickDesk is not responsible for removing User Information from the lists of any third party who has previously been provided your information in accordance with this Privacy Policy.
    • You may also ask QuickDesk and its group of companies to stop processing User Information. However, please note that this will most likely prevent you from using some or all of our solutions, products and/or services since QuickDesk must use User Information in order to provide you with our solutions, products and/or services. You can exercise your right to prevent further processing of User Information by contacting QuickDesk at [email protected]
  4. Information Usage
    • Our primary purpose in collecting User Information is to provide you with a safe, smooth, efficient, and customised experience. QuickDesk collects and uses, or has third party service providers acting on QuickDesk’s behalf collecting and using, User Information relating to you, as permitted or necessary to:
      • provide communication products, in particular to convey the communications you make by means of our solutions, products and/or services;
      • process transactions and payment for the purchase of credits;
      • offer or provide other solutions, products and/or services to you from time to time;
      • provide you with customer support and troubleshoot problems;
      • compare information for accuracy;
      • inform you about service updates and faults;
      • request feedback or participation in on-line surveys;
      • resolve disputes;
      • verify your identity;
      • customize, measure, and improve our website, solutions, products and/or services;
      • to improve our search functionality and help you find contacts more easily;
      • organise and carry out marketing or promotional operations, offers, contests, games and similar events; and
      • protect both yours and QuickDesk’s interests, including fraud detection and enforcement of our Terms of Use.
    • QuickDesk and, where relevant, the QuickDesk group companies will retain User Information for as long as is necessary to carry out any of the purposes set out in this Privacy Policy and to comply with applicable laws and orders of competent authorities.
  5. Role as Data Intermediaries
    • According to the Personal Data Protection Act, QuickDesk and Hoiio are data intermediaries providing the subscribers with the relevant communication services and therefore will not be subjected to the main obligations except for: – Protection of Personal Data – Retention of Personal Data
    • QuickDesk will take reasonable measures to comply with the above obligations as required by the Act as a data intermediary. The User is advised to ensure its own compliance with the Act.
    • QuickDesk via the Leads Management module shall collect leads information and transaction records relating to calls, SMS, made using a third Party application Hoiio. Straits Interactive and its partners shall be permitted access and use of such transaction records for the purpose of providing assistance in the event of an Error or Support Request.
    • In the event of any claim made against the User of a breach of the Act, QuickDesk and its partners shall be entitled to disclose the subscriber’s transaction records for the purpose of assisting the Personal Data Protection Commission in any investigation.
    • When you terminate your Hoiio/QuickDesk account, your personal data will also be deleted or anonymized and will not be retained.
  6. Information Sharing and Disclosure
    • User Information may be stored and processed in any country in which QuickDesk and its group companies maintain facilities. In this regard, or for purposes of sharing or disclosing User Information in accordance with this Privacy Policy, QuickDesk reserves the right to transfer User Information outside of your country of residence. By using QuickDesk’s website, solutions, products and/or services you consent to any such transfer of User Information outside of your country of residence. Such User Information may be subject to supervision by the regulatory authorities in each jurisdiction where Services are performed or User Information resides, as well as in the jurisdiction of your residence or citizenship
    • In order to provide you with QuickDesk solutions, products and/or services you have requested, QuickDesk may sometimes, if necessary, share some of User Information and traffic data with QuickDesk group companies, carriers, partner service providers and/or agents, for example the PSTN-VoIP gateway provider, Wifi access services providers, distributors of QuickDesk solutions, products and/or services, and/or the third party banking organizations or other providers of payment, email delivery, analytical services, customer support, or hosting services. QuickDesk will always require these third parties to take appropriate organizational and technical measures to protect User Information and traffic data and to observe applicable laws. QuickDesk group companies are governed by this Privacy Policy or are bound by appropriate confidentiality and data transfer agreements.
    • Some QuickDesk solutions, products and/or services may be co-branded and offered together with or via a partner company. If you register for or use such solutions, products and/or services, you consent to both QuickDesk and the partner company’s use of some of the User Information collected in connection with the co-branded product, as necessary. QuickDesk may offer its website, solutions, products and/or services in connection with other websites, solutions, products and/or services or may team with other online services to give you the combined results of both solutions, products and/or services or additional solutions, products and/or services and benefits. To determine whether you would benefit from the combined offer, if you have provided your consent, QuickDesk may match your email address and/or phone number, and email addresses and/or phone number of your contacts against email addresses and/or phone number you have provided to the third party website/service provider.
    • Within QuickDesk, User Information and traffic data are stored in controlled servers with limited access. QuickDesk shall not share, sell, rent, trade or otherwise transfer any personal and/or User Information, traffic data and/or communications content to any third party without your explicit permission, except as provided in this Privacy Policy.
    • QuickDesk may send User Information to other companies or people under any of the following circumstances:
      • when we have your consent to share the User Information;
      • we need to share your information to provide the solutions, products and/or services that you have requested; and
      • we need to send the User Information to third parties who on behalf of QuickDesk provide solutions, products and/or services to you (we will only provide such third parties the relevant information required for the delivery of the solutions, productions and/or services, and the third parties are prohibited from using such User Information for any other purpose).
    • QuickDesk considers any and all messages transmitted via our webpages, solutions, products and/or services to be private communication between our customer and the recipient. You agree that QuickDesk may monitor, edit or disclose the content of our customer’s private communications, and/or disclose User Information to third parties:
      • as required by applicable laws, to comply with legal process or by the order of competent authorities;
      • where necessary to enforce the Terms of Use and/or this Privacy Policy;
      • to respond to legal claims that the customer violated the rights of third parties; or
      • to protect the safety, interests, rights or property of QuickDesk or others.
    • You acknowledge, understand and agree that QuickDesk may in its sole discretion cooperate with any affected third party by providing information and/or data in either a civil or criminal forum if you violate the provisions of the Terms of Use and/or the Privacy Policy. You acknowledge, understand and agree that QuickDesk does not endorse the content of any customer communications and QuickDesk is not responsible or liable for any unlawful, harassing, libellous, privacy invading, abusive, threatening, harmful, vulgar, obscene, tortuous, or otherwise objectionable content, or content that infringes or may infringe upon the intellectual property or other rights of another.
    • We also may use User Information to keep you updated on our latest solutions, products and/or services announcements, software updates and special offers or other information you may be interested to hear about from us unless you have opted out of these types of communications. 6.9 As QuickDesk continues to develop its business, QuickDesk may sell or buy subsidiaries or business units. In such transactions as well as in the event that all or substantially all of QuickDesk’s assets are acquired by a third party, User Information of QuickDesk users will generally be one of the transferred business assets. We reserve the right to include User Information, collected as an asset, in any such transfer to a third party.
  7. Data Security
    • QuickDesk account information is password-protected for your privacy and security. QuickDesk has implemented reasonable security policies, rules and technical measures to safeguard the security of User Information and the data you send us with physical, electronic, and managerial procedures. While QuickDesk strives to protect User Information, we cannot ensure the security of the information you transmit to us, and we urge you to take every precaution to protect your personal information when you are on the Internet. We recommend that you change your passwords often, use a combination of letters and numbers, and ensure that you use a secure browser.
    • You undertake to keep your username and password secure and confidential and shall not disclose or permit it to be disclosed to any unauthorized person, and to inform us as soon as reasonably practicable at [email protected] if you know or suspect that someone else knows your username and password or believe the confidentiality of your username and password has been lost, stolen or compromised in any way or that actual or possible unauthorized transactions have taken place. QuickDesk is not liable for any damages resulting from any security breaches, on unauthorized and/or fraudulent use of your username and password.
  8. Anti-Spyware Policy
    • QuickDesk believes that spyware is a threat to customer privacy and a customer’s experience online.
    • Spyware refers to any executable software application that is installed on a user’s personal computer and covertly gathers and transmits User Information through the user’s Internet connection without the knowledge or consent of the user. Cookies and web beacons are not considered spyware. Spyware may gather User Information, such as e-mail addresses and credit card information, and may even alter personal computer settings.
    • Intentional use of spyware by any QuickDesk employee, agent, partner, or affiliate on QuickDesk’s behalf will not be tolerated and will be considered grounds for dismissal, contract termination, and/or loss of payment.
  9. Anti-Spam Policy
    • QuickDesk has zero tolerance for spam. If you receive spam messages and want to report it to QuickDesk, please forward the message you have received to [email protected]
  10. Contacting You
    • QuickDesk may contact you to notify you of issues and faults with our solutions, products and/or services, and if you are considered to have breached any of the terms of the Terms of Use and/or Privacy Policy, or if another person makes a complaint about your use of our solutions, products and/or services.
    • QuickDesk may occasionally ask you to provide information on your experiences with our solutions, products and/or services. Any such feedback will always be voluntary and will be used only for the purposes of measuring and improving the quality of our solutions, products and/or services and not stored as User Information or combined with other User Information.
  11. Changes to Privacy Policy
    • QuickDesk may, at its sole and absolute discretion, amend this Privacy Policy from time to time. If we make any substantial changes in the way we use User Information we will make that information available by posting a notice on this web site or by publishing the modified Privacy Policy.
    • It is your responsibility to review the terms of this Privacy Policy from time to time, particularly if the most recent revision date is after the date on which you last reviewed them.
    • Any changes will become effective as specified in the notice. If you access the web site and/or use the solutions, products and/or services after notification of a change in this Privacy Policy, you will be bound by all such changes.